24 hour notice is required when canceling an appointment. If less than 24 hour notice is given a service fee will apply. Our regular cancellation fee is $25. However for a session canceled within 4 hours of your appointment time you will be charged full amount of the session. "No shows" will be charged full price for their missed appointment. Charges for late cancellations and missed appointments are due by your next appointment.
Pre-paid packages and Gift Certificates
Pre-paid packages and gift certificates are subject to forfeiture with less than 24 hour cancellation notice.
ITEX clients will be billed full price of their session on their ITEX account with less than 24 hour cancellation notice. Pre-paid ITEX certificates are subject to forfeiture with less than 24 hour cancellation notice.
Living Social Promotion
In the event of less than 24 hour notice of cancellation/schedule change or "a "no show" Living Social vouchers may be redeemed by merchant per Living Social policy.
If you arrive late, your session may be shortened out of necessity. Depending upon how late you arrive, your therapist will then determine if there is enough time remaining to start a treatment. Regardless of the length of the treatment actually given, you will be responsible for the full session.